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Welcome to our website.  We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions.

A Message from Dr Thurston

Dr Thurston will be leaving the practice at the end of June 2015 and has sent this letter to her patients: Leaving letter to patients May 2015.docx

A Message from Dr Ansell

I am delighted to be able to let my patients know that my husband and I are expecting a baby at the end of August. I will be taking maternity leave from the 14th August and returning to my usual timetable after easter weekend 2016. I am pleased to announce that Dr James Woodward has agreed to look after my patients for the first few months of my maternity leave. He is a locally trained GP who I hold in the highest regard and have every faith he will continue to uphold the excellent level of care we expect at the Phoenix Surgery. I will be keeping in weekly contact with him whilst I am on leave so I don't lose touch with you all whilst I am away.

Best wishes - Dr Ansell


Did you know you can now have your say to help improve more services across the NHS?

 The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. Click on the Patient Survey link below to complete the Friends & Family test questionnaire and have your say to improve your care.

Results from April's Friends and Family Test:-

Number of responses = 162

Number either extremely likely or likely to recommend the surgery to friends and family = 146 (90%)

Number neither likely or unlikely to recommend or don't know = 4 (2%)

Number either extremely unlikely or unlikely to recommend to friends and family = 12 (7%)

For feedback comments see : April Friends and Family Test Feedback Comments


What kind of care do you need?

Use the link to get advice about when and how to use NHS services

Following the Skype Consultation it would be very helpful if you could feed back on your experience so that we can assess how well the pilot is working. Please feed back on the Patient Satisfaction Survey.


If you would like to now more about the Care.Data initiative please see under Service, which is in the index on the right hand side of the page. This section also includes a form for you to complete if you would like to opt out.


We are currently running a campaign to keep all the details we hold about you up to date. You may note that we have now included a section on our letters to confirm the address and contact details we hold about you. If any of these details have changed please update us using the "Update Contact Details" box below. You may also be aware that you can keep your lifestyle information up to date via the "Update Clinical Record" box below. It is really helpful for us to hold your most up to date details, so please do complete the update form provided. Thank You.


Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home. First you will need to register for online access - see link below. If you are booking for a Mother and Baby First Check or a Smear Test please contact reception (01285 652056) as you will need a longer appointment.

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

CHAPERONES - If you feel you would like a Chaperone present at your consultation please inform your Doctor/Nurse, who will be more than happy to arrange this for you.

Our aim is to promote the lifelong health of our patients and respond to their needs in a way which draws on a wide range of preventative techniques and holistic practice methods.


To register your online pin and access numbers, that were collected from the surgery, please following this link -

(Site updated 18/05/2015)
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