 |
Making
an Appointment to See Your Doctor |
|
Were
you one of the patients that took part in our survey last year?
Thank you for your very positive feedback however we are continually seeking
to improve the service we offer. |
Part
of the survey was to find out how satisfied you are with the ease with which
you can make an appointment to see your doctor.
The Government has set four targets for all practices to meet in relation to
patients getting to see their doctor. Detailed below are the four areas
with an explanation of how we intend to meet these requirements. |
 |
|
- The
opportunity to consult with a doctor within 2 working days.
|
|
We
shall continue as before to ensure that if you feel you need to be seen by a
doctor on that day you will be given an appointment. Please phone as soon
as you are able after 8.30am if you wish to be seen at a morning surgery. You
can also request a consultation with your Doctor by telephone, as we also offer
this service |
 |
|
|
|
You
shall continue to be able to book an appointment with your doctor up to 4 weeks
in advance. |
|
|
- Ease
of telephone access.
|
|
Although
we had a favourable response in last year’s patient survey, we are again
looking to hear of your experience of contacting the surgery by telephone. In
fact you may be asked to complete a short questionnaire when you next visit the
surgery. |
|
|
|
|
The
policy of Phoenix Surgery is for you to always see the same doctor. The
Partners are proud of this service and the feedback from our patients is that
they benefit greatly from the continuity of care. You will always be given
an appointment with your own doctor unless, of course, they are on holiday, in
which case another doctor will see you. Occasionally you may request
an appointment with another doctor, e.g., you may wish to consult with a doctor
of the same sex. We are happy to arrange this for you. |
|
|
In
addition to the main surgery on Chesterton Lane we also have surgeries at South
Cerney and Kemble.
If you require an appointment when your doctor has a clinic at a branch surgery
it may be possible for you to be seen there. |
|
THANK
YOU if you were one of the many to take part in the patient survey; we really
do value your comments and find it very useful in shaping the future service
we can offer to you. |
|
|
|
